Overview
Property Officer, Scottish Borders – part time
Status: Part time, permanent, subject to a 3 month probationary period
Reporting to: Lettings Manager, South of Scotland
Location: Home based with travel throughout the Scottish Borders and occasional training days in Glasgow and Dumfries
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About Us
Homes for Good is Scotland’s first social enterprise letting agency, now forming part of a dynamic social business group. Established in 2013 we manage and own over 570 properties.
Our focus is on leading by example in the private rented sector, creating safe, happy homes for tenants and sound investments for landlords.
In the Scottish Borders, we manage an interesting mix of town and rural properties, including a multi-let property in Innerleithen for students at Borders Sporting Academy of Excellence, modern flats in the harbour town of Eyemouth, and bungalows, houses, and cottages located in rural Berwickshire villages.
About the Role
We are looking for a dynamic individual to join our team as a part time Property Officer. In this role, you’ll help us provide an excellent service to our landlords and tenants and grow our homes under management throughout the Scottish Borders. Your key areas of responsibility will be:
* Managing a portfolio from start to finish with assistance from the Lettings Manager. This will include responsibility for marketing, viewings, tenant catch-ups, landlord reports, arrears management, move-ins, check-outs, and other property visits.
* Ensuring the property condition of your portfolio is well managed and maintained, exceeding all legal minimum standards.
* Reporting on the performance of your portfolio in line with company Vital Signs (performance metrics).
* Act as the primary point of contact for the landlords and tenants in your portfolio, building good working relationships and providing excellent customer service.
* Finding and introducing new landlords to Homes for Good - growing the number of properties under management in the area via local canvassing and other marketing activities.
* Developing contacts with local contractors so there are always the right trades available for required work.
About You
You’ll be a highly skilled property manager and excellent communicator with experience in property and a passion for what we do. A strategic thinker who doesn’t mind getting stuck into the detail. You enjoy working at pace in a high energy environment. You are passionate about supporting people in your team to do their best work.
* A minimum of two years’ experience in a PRS role.
* A PRS letting agency qualification (Letwell/ARLA/SafeAgent).
* Excellent communicator & great relationship builder.
* Self-starter and team player.
* Commitment to quality service delivery and high standards.
* Clear thinker, effective problem solver and effective decision maker.
* Ability to prioritise and embrace change at short notice when needed.
* Experience managing key performance indicators & ability to coordinate compliance works and repairs in line with required deadlines.
* Experience carrying out and documenting inspections, inventories, check out reports, is preferred but not required.
* Experience using SME professional is preferred but not required.
* Full UK driving licence with access to a vehicle for work purposes.
* Numerate & IT literate with a good knowledge of Microsoft Office suite.
Our Values
Home is the foundation of all of our lives. We recognise the importance of a safe and secure home, and our responsibilities for the properties we manage. Our values underpin everything we do, and our day to day behaviours, as a team and as individuals, reflect these.
How you feel is important to us.
We know that moving to a new home, or letting a property can be both exciting and stressful. We will always be a warm, friendly voice, providing straightforward help and advice. We are here to support you at every stage of your journey with us. We really want to help, and we will want to make sure you always feel heard, respected and taken care of.
We offer real quality and our standards are high.
The quality of the homes we manage and own really matters. We want the level of service we offer and our attention to detail to be the best it can be. We are not perfect, but we try very hard! We aim high to inspire others to do the same too, and we never stop challenging ourselves to be better.
We know our stuff
We invest time and money in our training and professional development, keeping up to speed with current legislation, market trends and general business practice. We value and develop our community and industry networks to make sure we know what’s going on and benchmark ourselves against others in the social enterprise and property worlds. We are always learning, and you can rely on us to apply that knowledge in our work with you.
We always do the right thing.
Everyone has different needs and opinions. We treat everyone fairly and we will work hard to find the right solution in any situation. And if we make a mistake, we will own it, put it right, no question, and learn from it.
We don’t give up at the first hurdle.
When there is a problem, we will put time and effort into solving it. We will always go as far as we can to help you on a practical level, and we always have our thinking caps on about how can make things better.
Application Process
Please submit your CV and a covering letter outlining why you think you are the right person for the job to joinus@homesforgood.org.uk by 15 October 2025.
Please include details of 2 references (we won’t contact your references without your agreement).
We’ll review applications and conduct interviews on a rolling basis.
We hope you’re excited about joining the Homes for Good team. We look forward to meeting you.
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