Overview
Warranty Specialist (Service Quality Specialist)
Reading, Berkshire Full-time
An experienced Warranty Specialist is required to support workshop operations and manage warranty processes within a fast-paced automotive service environment. The role focuses on improving repair quality, reducing warranty errors, and supporting technicians to ensure vehicles are fixed right first time.
Responsibilities
* Manage and process warranty and goodwill claims accurately
* Provide technical support and guidance to vehicle technicians
* Monitor repair quality through inspections and testing
* Ensure compliance with service and warranty standards
* Support parts processes and repair progression
* Liaise with manufacturer systems and technical support channels
Requirements
* Experience in automotive warranty administration
* Strong technical and mechanical understanding
* Familiarity with dealership management systems (DMS)
* Full UK Driving Licence
* Ability to work in a fast-paced workshop environment
* Strong customer service and communication skills
Desirable
* Level 3 Vehicle Maintenance or Auto-Electrical qualification
* EV/Hybrid vehicle certification
Benefits
* Competitive salary plus monthly bonus (IRO £40,000)
* 33 days holiday
* Monday to Friday working hours (no shifts)
* Vehicle leasing options
* Pension, life assurance & wellbeing support
If this sounds like you, we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!
Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
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