About the opportunity
We are recruiting on behalf of a growing technology business operating within a specialist professional services market. The company provides a digital platform that helps consumers make more informed decisions when choosing service providers, while also supporting businesses with tools to manage reputation, client feedback, online visibility and customer engagement.
The platform includes features such as verified client feedback, profile management, service-specific search functionality, website integrations, automated review collection, analytics and tools designed to improve customer acquisition and trust.
As the business continues to scale, our client is increasing the size and complexity of the product and technology projects it delivers. Upcoming initiatives include new client journey functionality, platform expansion, enhanced user-facing features and potential mobile application development. They are now looking for an experienced Project Manager to help bring structure, visibility and momentum to these projects.
The role
This is a hands-on Project Manager position working across product, technology and operations.
You will coordinate and drive the delivery of a range of projects, from smaller client-led improvements through to larger strategic product and platform initiatives. Working closely with software development, design, marketing, operations and senior stakeholders, you will ensure projects are clearly scoped, well planned, effectively communicated, properly documented and delivered in line with business priorities.
The successful candidate will bring organisation, structure and pace to project delivery. You will be expected to work independently, spot risks early, escalate issues when needed and provide practical, commercially aware recommendations to help leadership make informed decisions.
Key responsibilities
* Manage the end-to-end delivery of product, technical and operational projects.
* Coordinate work across software development, design, marketing and wider internal teams.
* Support delivery of larger strategic initiatives, including new platform functionality, customer journey improvements, platform expansion and mobile-related projects.
* Balance major business-critical workstreams with smaller client-driven requirements.
* Create and maintain clear project plans, timelines, milestones, risks, dependencies and actions.
* Use project management tools such as Jira to manage tasks, workflows and project progress.
* Use documentation platforms such as Confluence to maintain clear project records, decisions, notes and supporting documentation.
* Support Agile delivery practices across relevant teams.
* Track progress and ensure stakeholders have clear visibility of project status.
* Identify risks, blockers, scope changes and dependencies early, escalating where appropriate.
* Provide clear recommendations and practical options when projects are at risk of moving off track.
* Ensure decisions are captured clearly so future actions are well informed.
* Work closely with senior leadership to align project delivery with commercial and operational priorities.
* Help improve internal processes, delivery discipline and ways of working as the business grows.
What we are looking for
We are looking for a highly organised, collaborative and proactive Project Manager who can bring structure to a fast-moving environment without slowing progress.
You will enjoy working across teams, communicating clearly and coordinating technical, creative and operational stakeholders. You should be confident managing multiple moving parts, working independently and turning ambiguity into clear plans, actions and outcomes.
This role would suit someone with experience in SaaS, software, digital products, mobile apps, technology platforms, agencies, professional services, regulated sectors or an SME / scale-up environment.
Essential experience and skills
* Proven experience as a Project Manager, Delivery Manager, Technical Project Manager or similar.
* Experience managing software, product or technical delivery projects.
* Good understanding of Agile delivery methodologies.
* Experience using Jira or similar tools for task and project tracking.
* Experience using Confluence or similar tools for documentation.
* Strong stakeholder management skills.
* Excellent organisation, planning and prioritisation skills.
* Ability to manage multiple projects and competing priorities.
* Clear, confident communication skills.
* Ability to identify risks, dependencies and blockers early.
* Comfortable working with software development teams.
* Able to work independently and take ownership of project delivery.
* Strong documentation skills and attention to detail.
* Personable, collaborative and able to build strong relationships across teams.
Desirable experience
* Experience in a SaaS, software, technology, digital product or platform business.
* Experience in an SME, start-up or scale-up environment.
* Experience working on mobile app or native app projects.
* Experience working with marketing and design teams.
* Experience in professional services, regulated industries or specialist B2B technology markets.
* Familiarity with customer-facing platforms, client portals, review platforms, reputation management tools, lead-generation products or marketplace-style platforms.
* Project management certifications such as AgilePM, Scrum Master, PRINCE2 or PMP.
The person who will thrive
* You will thrive in this role if you are personable, organised and motivated by collaboration. Our client works best with people who enjoy partnering across departments to support evolving business goals.
* You should be comfortable in a growing company where priorities can shift, projects vary in size and complexity, and communication is critical. You will need to be pragmatic, commercially aware and delivery-focused, with the confidence to challenge constructively and keep projects moving.
* The right person will be able to bring order to complexity, maintain momentum and ensure teams are clear on what needs to happen next.
Working pattern
* This is an office-based role in Nottingham.
* Hybrid working is not standard for this position, although limited flexibility may be considered for an exceptional candidate.
Benefits
* Free onsite parking.
* Modern, well-equipped office environment.
* Friendly, collaborative in-office culture.
* Complimentary lunch, breakfast options and snacks.
* Christmas shutdown period.
* Flexitime available after initial training period.
Location: Nottingham, office-based
Working pattern: Full-time, 5 days per week in the office
Reporting to: Senior Leadership Team