Area Manager
DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high‑street fashion brands, including River Island, M&S, Matalan, Tesco and many more.
Locations
Bournemouth, Bristol, Camberley, Cardiff, Cheltenham, Crawley, Exeter, Plymouth, Southampton, Swansea.
Role Details
This is a full‑time, Monday‑Friday role, working 7 hours per day. You will travel to numerous stores within your area, so you must have access to your own vehicle and hold a full driving licence.
Responsibilities
* Drive sales through consistently high visual merchandising and operational standards.
* Develop and maintain a highly capable team – providing induction, coaching and support to ensure Team Leaders are set up to succeed.
* Act as first‑line support to the Operations Team, supporting and delivering process efficiencies and business improvement opportunities.
* Directly line‑manage a group of Team Leaders, coaching them to achieve process efficiency and high‑quality standards in the field.
* Monitor in‑store standards, sharing best practice among TLs and raising the bar on area performance.
* Manage escalated host concerns around quality and standards, resolving these within agreed parameters.
* Proactively identify TL performance improvement opportunities—providing coaching and escalating as required.
* Hold responsibility for induction—ensuring all new TLs receive a warm welcome, are supported throughout probation and receive meaningful feedback and targets for improvement.
* Embed an effective buddy system so that new TL starters or periods of TL absence do not negatively impact zone performance or host feedback.
* Recognise and celebrate great performance.
* Work with other Area Managers and central support teams to identify trends in learning and development gaps and to escalates where necessary.
* Suggest opportunities to drive improvement and efficiency, and actively involve yourself in any improvement work or project.
* Support the BOMS with delivering field communications, launches and initiatives, and obtaining meaningful feedback.
* Work as first‑line support with the Operations team to embed new ways of working, identify areas for process and quality improvements, and shape action plans.
* Work under the direction of the Operations Manager to shape and deliver communication and training.
Requirements
* Expert in field operations, achieving high standards in current position.
* Supervisory experience.
* Strong communication skills and confident at delivering training.
* Ability to use own initiative to plan time.
* Competent with technology.
* Confident, positive, and possessing good interpersonal skills.
* Proven work experience in retail.
* Fashion trend awareness.
Please send an updated CV to be considered!
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