Location: Cambridge, UK - This position offers flexible working options, including predominantly remote work. Applicants should be based (or willing to relocate) within a comfortable commuting distance of our office to attend onsite as required.
We’re looking for a culturally tuned‑in, creator‑savvy Social Media Manager to join our Marketing team on Old School RuneScape! This is an execution‑focused role: bringing campaigns, updates and community moments to life across Facebook, Instagram, YouTube, X and TikTok. You’ll turn strategy into standout content — delivering short‑form video, timely engagement and creator collaborations that feel authentic to the OSRS community. While your core focus will be Old School RuneScape, you may also support RuneScape and RuneScape: Dragonwilds during high‑priority campaigns.
Responsibilities
Campaign & Content Execution
* Execute social campaigns supporting product updates, in‑game events and key marketing beats
* Produce, edit and publish high‑performing social‑first content with a strong focus on short‑form video
* Collaborate with internal creative services to deliver engaging, platform‑native assets
* Work with creators and community members to amplify reach, authenticity and relevance
* Ensure content reflects a deep understanding of OSRS gameplay, culture and the creator ecosystem
Community Engagement & Interaction
* Engage daily with players across social channels in an informed, friendly and authentic voice
* Respond to player comments, feedback and questions promptly and professionally
* Moderate discussions and elevate issues to Community or Player Support when needed
* Champion a welcoming, inclusive and player‑first tone across all platforms
Creator Relationships & Advocacy
* Identify and build relationships with creators and community advocates
* Track emerging voices, trends and memes within the RuneScape creator scene and wider gaming culture
* Support creator collaborations that elevate campaigns and strengthen community connection
Reporting & Insight
* Monitor performance metrics across channels
* Provide light‑touch weekly reporting on content performance and player sentiment
* Surface emerging opportunities, community feedback and real‑time risks to internal teams
Live Operations Support
* Provide on‑the‑ground social support during updates, live events and unexpected outages
* Help manage real‑time communications, including around leaks or service disruptions
* Collaborate closely with Community to ensure accurate and timely updates during live moments
* Support RuneScape and RuneScape: Dragonwilds teams during priority campaign activations when required
Qualifications
* Familiarity with RuneScape, the MMORPG category and the wider gaming industry
* Proven experience creating short‑form video and social‑first content
* Fluency in gaming culture, from Reddit threads to TikTok trends
* Strong organisational skills and the ability to thrive in a fast‑paced, community‑driven environment
* Confidence operating independently within a defined strategic framework
* Most importantly, you understand that social at Jagex is about community first—celebrating player creativity, amplifying authentic voices and showing up in ways that feel genuine, timely and fun
Benefits
* Private Healthcare, including Dental Plan
* Discretionary annual performance bonus
* Minimum 6% Pension contributions
* Life Insurance
* Enhanced family leave policies from day 1
* Flexible working hours
* 25 days annual leave + Bank holidays and the option to buy/sell holidays
* And so much more!
Equal Opportunity Statement
We are committed to providing equal opportunities and creating an environment where everyone can thrive. We welcome applications from all backgrounds, and we recruit, develop, and promote based on merit and ability.
Reasonable Adjustments
If you require any reasonable adjustments to support you during the recruitment process, please let us know when you’re invited to interview.
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