Service Advisor (Full Time), Canterbury Volkswagen
Canterbury Volkswagen are looking to recruit a Service Advisor to provide the highest level of customer satisfaction. Working as part of our Servicing department you will give every customer a personalised experience, impart your expertise and provide them with increased awareness and knowledge of their car so that they leave our centre feeling extremely satisfied every time.
Key Responsibilities:
* Responding positively to customer telephone enquiries relating to service and repairs.
* Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary.
* Answering customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon.
* Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.
* Liaising with the service manager to ensure workshop loading suits diary bookings.
* Producing invoices for completed work and explaining the content to customers.
* Ensuring service bookings and appointments are managed efficiently.
* Establishing customers drop off and collection requirements or arranging alternative transport where necessary.
What we’re looking for:
* A confident user of computers and preferably a working knowledge and understanding of Pinnacle/Pinewood DMS.
* Administration experience and the ability to work well under pressure, handle conflicting demands, and schedule work appropriately.
* Excellent communication skills and the ability to build rapport and develop and maintain strong working relationships.
* Create a relaxed and stress free environment for customers whilst contributing to a happy, positive working and team environment.
* A flexible approach to time-keeping so customer satisfaction can always be ensured.
* Has an honest, respectful and diligent approach to work with a strong sense of integrity.
* Systematic and organised; pays attention to the finer details.
* A full and valid UK driving licence is essential.
* Package and benefits commensurate with experience.
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