Job Overview
We want you to motivate and lead the Guest Services Assistants to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.
Customer service skills and experience are a must! Preferably in the hospitality sector. Match that with a confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure, and you will already be most of the way there. You will also be comfortable multi‑tasking, working as part of a team and solving problems using your own initiative. A key part of your job will be to ensure changeover days are seamless.
Key Responsibilities
The role involves ensuring changeover days are seamless, leading the team, resolving issues, and working with other departments. You will help the Guest Services Manager to run the Guest Services department, spend time with guests, meet and greet them, check them in, make holiday bookings, and resolve complaints so that they walk away with a smile. If you’re happy to help even when it’s not your job, you are our sort of person.
Qualifications
* Experience of using booking systems, especially Parcvu
* Leadership
* Holiday park experience
Benefits
* Competitive Pension
* Discounts on Away Resorts Holidays for you and your friends & family
* On Park Discounts
* Awards and Recognition
* Employee Assistance program
* Team Events
About Away Resorts
Away Resorts are shaking up the industry and setting the new standards for what to expect from a UK Holiday Park. With 27 parks and resorts around the UK, our parks are jaw‑dropping not only in their views but also in what they offer our guests.
We are famous for our accommodation, from exclusive units you will only find at Away Resorts, down to our own bespoke scent. Our attention to detail is second to none, so much so that when our guests open the door, they go “Wow!” What makes us special is our team – we are a growing business and are looking for a Guest Service Team Leader that cares about their teams and guests as much as we do.
Flexible Role & Career Growth
This is a flexible role that we can help you fit into your life and it can also lead to other roles and career progression if you want it to. We look after you with a great range of benefits and a supportive environment.
Equal Opportunity Statement
We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but for our people too. In short, we want to bring your whole self to work!
#J-18808-Ljbffr