MAIN RESPONSIBILITIES:Join a Global Leader in Financial Technology – Become a Customer Engineer at NCR Atleos!* Job Title: Customer Engineer* Location: Birmingham - Field Work* Salary: £30,000 - £33,000 depending on experience* Hours: 42.5 per week across 5days with weekend work on rota basisKEY QUALIFICATIONS:* Valid Full UK manual driving license* Strong local geographical knowledge* Experience in break/fix, IT, computer/mechanical repair* Basic computer hardware and software knowledge* Experience with Windows operating systems* Experience in general PC hardware and software maintenance* High level of mechanical/electrical aptitude* PIA licences desirable, but if you don’t hold one, it will be provided* Excellent interpersonal skills and customer facing relationship skills* Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressurePREFERRED QUALIFICATIONS (NOT ESSENTIAL):* NCR/Wincor ATMs experience* Previous Field Based experience* Previous Engineering experienceWHAT WE CAN OFFER YOU:* £30,000 - £33,000 depending on experience* Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)* 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes brake)* 24 days holiday, rises to 25 after 5 years’ service.* Competitive defined contribution company pension with Fidelity.* 75% Employer funded single private medical cover with the option to buy additional cover.* Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.* Employee life assurance.* Employer funded Income protection scheme.* Employee Assistance Programme, with 24/7 counselling service.* Access to MYGYM discounts for membership offers and discounts.* Access to a range of lifestyle discounts.#LI-DNI #LI-WB1* Diagnose faults and perform repair or replacement of ATM modules on-site* Install, maintain, and repair equipment within an assigned territory/region* Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements* Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods* Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.
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