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Head of Short Lets (Residential) - Department Development & Strategy
To establish and lead a new short-let residential department from the ground up, transforming the existing long-term rental business into a dynamic short-let operation. This role involves developing strategy, building operational capacity, and working closely with 36 front-line offices to expand the short-let portfolio, increase revenue, and deliver exceptional guest experiences.
Key Responsibilities
* Department Development & Strategy: Design, implement, and lead the launch of the new short-let residential department.
* Department Development & Strategy: Develop a strategic roadmap to grow the short-let portfolio aligned with overall business goals.
* Department Development & Strategy: Identify target markets, customer segments, and growth opportunities.
* Cross-Functional Collaboration: Work closely with 36 front-line offices to integrate short-let offerings into existing services.
* Cross-Functional Collaboration: Provide training, resources, and support to offices to facilitate short-let operations.
* Cross-Functional Collaboration: Foster a collaborative approach across teams to ensure consistent standards and practices.
* Operational Setup & Management: Establish processes for property onboarding, management, and guest services.
* Operational Setup & Management: Recruit and build a dedicated team to support short-let operations.
* Operational Setup & Management: Implement property management, booking, and guest communication systems.
* Growth & Revenue Generation: Develop marketing strategies to promote short-let listings across various channels.
* Growth & Revenue Generation: Implement pricing strategies to maximize occupancy and revenue.
* Growth & Revenue Generation: Monitor performance metrics and adjust tactics accordingly.
Why join us?
* Generous holiday allowance increasing with length of service
* The opportunity to work for one of Englands' oldest estate agencies known for delivering excellent customer service.
* Team recognition and awards
* Our very popular internal social committee connecting colleagues through sport and other social fun events.
* You will also be entitled to our award winning `Perks at Work` discount scheme offering staff along with their family & friends excellent discounted property services
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