The successful candidate will be dealing with confidential information which should not be disclosed to a third party who may live or work in the area. The person should have the maturity to work within such a framework.
* General administration duties including filing, typing memos, letters and reports.
* Arrange meetings and providing refreshments as required.
* Answering and handling telephone calls, message taking and maintaining a log of complaints/issues.
* Upload and scan data and assist site surveying department.
* Distribute letters and emails.
* Support with community engagement, newsletters, posters and events.
* Provide support to Project Manager, Social Value, Resident Liaison Officers and site team.
* Organising and delivering community engagement sessions, outreach and drop‑in surgeries for residents.
* Supporting with social value objectives for the project.
* Resident surveys as required.
* Being available and responsive.
* Organising meetings.
Requirements
* Good IT skills to include Word, Excel, Outlook and the internet
* Well organised and accurate
* Good communication skills – written and verbal
* Experience responding to customer or resident queries
* Empathy and patience
* Team work skills
* Ability to work under pressure
* Previous experience of working in a customer service, office environment or similar
* Confident at using own initiative and working with minimal supervision.
* CSCS card
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