Hire Desk Controller
Speedy Hire | Nexus Point, Birmingham (B6 7AF)
Speedy are the UK's leading hire provider, offering the widest range of tools, specialist hire equipment, plant, and support services - everything for every job.
Working Hours
Start: 07:30
Finish: 17:00
42 hours per week
About the Role
Based within our busy depot, the Hire Desk Controller plays a vital role at the heart of our operations. Acting as the key link between our customers and internal teams, you will manage the full hire process from initial enquiry through to delivery and collection.
This is a fast-paced, customer-focused role where relationship building, organisation, and communication are essential. You will work closely with multiple departments to ensure customer needs are met efficiently and to the highest standard.
Day-to-Day Responsibilities
* Taking inbound customer enquiries via phone and email and processing hire orders accurately
* Managing the full hire lifecycle, from quotation and order placement through to delivery, off‑hire, and collection
* Coordinating with depot teams including stock controllers, drivers, and engineers to ensure equipment availability and timely delivery
* Monitoring order progress and proactively resolving any issues or delays
* Providing customers with updates, handling queries, and ensuring a high level of service at all times
* Scheduling deliveries and collections, ensuring efficient use of transport resources
* Checking equipment availability and suggesting suitable alternatives where required
* Updating internal systems with accurate order and customer information
* Building strong working relationships with both internal teams and external customers
* Supporting depot operations by ensuring all processes run smoothly and efficiently
* Identifying opportunities to improve service delivery and contribute to team performance
What We're Looking For
* Strong organisational skills with the ability to manage multiple tasks at once
* Excellent communication skills, both verbal and written
* A flexible and adaptable approach in a fast‑paced environment
* A willingness to learn and develop within the role
* A full UK driving licence
* Previous experience within the hire industry or a similar sales or operational role is desirable
* A commitment to supporting the ESG Strategy – Decade to Deliver
Training and Development
We will provide everything you need to succeed in this role. Full on‑the‑job training is provided, along with support from dedicated product and systems training teams. We are passionate about developing our people and offer tailored development programmes to support career progression.
We are proud of our track record in recognising and developing talent, with many opportunities for internal progression across the Speedy Group.
Work Life Balance
Speedy operates an industry‑leading Work Life Balance initiative, demonstrating our commitment to colleague wellbeing. We support a range of flexible working arrangements, including flexible start and finish times, shorter days, term‑time working, and job share opportunities where possible.
What We Offer
* 26 days holiday (plus bank holidays)
* Life assurance
* Pension scheme
* Canteen facilities
* 95% discount across the Speedy brand
* Opportunities for training, development and career progression
* Voluntary Health Cash Plan
* My Staff Shop – discounts and offers across a wide range of retailers
* Green Commute Initiative – cycle to work scheme
* PAM Employee Assistance Programme (EAP) – free and confidential support and counselling
Speedy also offers a Career Line of Sight, providing clear visibility of progression opportunities and career pathways within the organisation.
Additional Information
Please note that Speedy reserves the right to close vacancies early if a high volume of applications is received. We recommend applying as soon as possible.
Some roles within the Speedy Group UK&I may require DBS, credit, or security clearance checks.
Speedy is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment where everyone can thrive.
All applicants will be considered without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability.
All roles require proof of right to work in the UK prior to the start of employment.
For more information on our ESG governance policies, please visit: https://www.speedyservices.com/esg/governance
If you are looking for a dynamic role where you can make a real impact in a busy operational environment, we would welcome your application.
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