Overview
Start Date: 8th September 2025
Salary: £12.60 per hour
Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available
Shifts: 37.5 hours per week (shifts will be set between 8am-10pm Monday to Friday, 9-6 Saturday and Sunday)
Training Duration: 2 weeks
Responsibilities
* You will be the first point of contact to assist customers with their online subscription enquiries and account management.
* You will play a key role in providing information and support to a global customer base and creating a unique customer experience through inbound calling line, webchat and responding to emails.
* Typical day in the office includes: signing into systems, engaging with customers with questions regarding their online subscription, troubleshooting and problem solving to resolve issues such as subscriptions, payments and online accounts, and working to maximize opportunities in a fast-paced targeted environment.
* You will work closely with customers to agree on suitable solutions, which could include tweaks to a package or a complete overhaul.
* You will have a break structure with time for rest and breaks as described in the original text.
Qualifications / Requirements
* Customer-focused with a proactive and self-motivated approach
* Good communication skills to provide top-tier customer service through phone, live chat and email
* Strong technological skills (PCs and mobile applications)
Values
* Process Excellence
* Collaboration
* Communication
* Emotional Intelligence
* Open-Mindedness
* Critical Thinking
* Solution Orientation
* Entrepreneurship
What’s in it for you
* Perks at Work – Savings Discounts / Free Online Classes
* Help@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to GP, Mental Health Support, Financial Advice, Legal Advice
* Critical Illness – up to £10,000
* Cycle to Work Scheme
* Eyecare support voucher
* Holiday Purchase Scheme
* Length of Service Awards
* Workplace Pension
* Monthly Inspire Awards – For the best of the best
* Refer-A-Friend earns up to £1,200 for you
* Monthly Wellbeing Webinars
About Teleperformance
We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites, and over 7000 staff. We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way they need. We offer a multi-channel approach, meaning we support in various ways, such as telephone, email, and web chat, through to white mail and social media interactions. We invest in our teams and provide opportunities for progression. If you want to develop yourself and expand your career, our training programmes are on hand to help.
Disclaimer
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels. If you receive any suspicious communications claiming to be from Teleperformance, disregard them and report the incident. Your security is our priority.
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