At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Acquisition Experiences Analytics team within the broader Enterprise Digital Experimentation and Analytics (EDEA) team in EDDS supports optimization of our acquisition experiences (Shop, MGM, Apply, New Accounts, etc.) through insights and experimentation. The team specializes in using data around digital product usage to drive improvements in the customer experience to deliver higher satisfaction and business value.
This role will report to Vice President based out of Gurgaon, and the director position will be based in London. The candidate will be responsible for delivery of high impactful analytics to optimize customer experiences across our core acquisition journey domains.
Responsibilities
* Lead analytical efforts to enhance the end‑to‑end digital customer experience and support the development of strong market foundations
* Help increase conversion across our digital channels & aid market foundation
* Define, develop and operationalize KPIs and metrics to monitor customer experience and business performance
* Support the development of new products and capabilities
* Deliver comprehensive analytics readouts on product launches and digital initiatives, uncovering actionable insights and continuously optimizing the customer journey
* Gain deep functional understanding of the enterprise‑wide product capabilities and associated platforms over time and ensure analytical insights are relevant and actionable
* Lead collaboration with stakeholders, integrating data from multiple sources and partners to deliver holistic business insights
Minimum Qualifications
* Postgraduate degree in business, economics, statistics, mathematics, engineering or finance
* Minimum 3 years’ relevant analytics experience with a background in quantitative business analysis and statistical techniques; experience in risk analytics, digital analytics preferred
* Proven experience leading in‑house risk & digital analytics teams and working on data integrations with partners, with a track record of consistently delivering results through developing advanced analytics and platforms
* Superior problem‑solving/decision‑making skills
* Excellent teamwork and thought‑leadership skills with experience collaborating with partners across the globe
* Strategic and analytical orientation – numerical with forecasting, plus financial acumen to drive business analyses
Non-considerations for sponsorship:
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Considerations for sponsorship:
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
Benefits
* Competitive base salaries
* Bonus incentives
* Support for financial‑well‑being and retirement
* Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* Generous paid parental leave policies (depending on your location)
* Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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