Job Summary
Were looking for an IT Technical Support Officer to join our IT Team at Diagnostic World. This is a full-time, permanent position, working remotely, with some national travel as required.
Main duties of the job
You will prioritise and respond to helpdesk calls, providing 1st & 2nd line support for all business IT systems. There will be the requirement to support off-site locations as required, but all travel costs will be covered by Diagnostic World.
About Us
Diagnostic World are a leading provider of NHS and Private healthcare with services delivered from Community Diagnostic Centres, Community Health Centres and within our fleet of mobile and relocatable units. Within our service offering, we provide General and Musculoskeletal Ultrasound to patients across the Midlands & South-East on a referred and self-referred basis.
Compensation / Pay scheme
Salary: £12.21 an hour
Contract: Bank
Working pattern: Home or remote working
Job Location
58-59 Birmingham Research Park Vincent Drive Birmingham B15 2SQ
Job Description
* Liaise with both internal and external agencies for the installation, configuration and maintenance of new and current systems.
* Assist in developing and delivering specific training plans and system guidance documentation.
* Manage and maintain IT asset register which would include hardware and software.
* Manage and maintain antivirus updates across the estate.
* Administer internal IT services (such as our Devices, M365 tenant, Azure, and business SaaS applications).
* Manage and support the smartphones for the business on MDM environment.
* Support all clinical systems, including our Patient Administration System.
Whats In It For You
* Company Pension Scheme
* 20 days annual leave, plus bank holidays, increasing on an annual basis
* Employee Assistance Programme (for health, wellbeing and financial assistance)
Person Specification
Essential
* Prior experience working in a support/service desk role at 1st & 2nd line.
* Eligibility to reside and work in the UK.
* Highly skilled knowledge, experience and training in the use of Microsoft Office products, ideally including the Admin environment, MS Teams, Outlook and SharePoint.
* Knowledge of Microsoft Windows 10/11 Operating Systems - Deployment, configuration, and support.
* Experience in cloud based solutions like Azure, Azure Active Directory, Microsoft Entra, Intune, M365 & AWS.
* Knowledge of ITSM tools.
Desirable
* Previous experience of working with DICOM, HL7 and PACS/RIS systems is desirable, but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Diagnostic World
58-59 Birmingham Research Park Vincent Drive Birmingham B15 2SQ
Employer's website: http://www.diagnosticworld.co.uk/
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