Job Title:1st/2nd Line Support Engineer
Location:Near Richmond, London (On-site)
Salary:£30,000-£35,000 per annum
Overview
Were hiring a1st/2nd Line Support Engineerto join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.
Key Responsibilities
* Provide 2nd line support across Microsoft, cloud, and network environments
* Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
* Assist with cloud administration, updates, and system improvements
* Coordinate workloads across engineers and support day-to-day service delivery
* Build strong client relationships and deliver excellent customer service
Skills & Experience
1. Experience in a 2nd line role within an MSP
2. Strong knowledge of Microsoft 365, Windows environ...