Third Line Citrix SME
This role is critical in ensuring the stability, performance, and scalability of our Citrix environment. You will act as the technical authority for Citrix-related issues, providing expert-level support, leading troubleshooting efforts, and contributing to strategic infrastructure initiatives. The DXC Third Line Citrix Engineer is an experienced, multi-skilled professional responsible for supporting, maintaining & expanding our UK Secure Client environments, ensuring a smooth and reliable experience for the end user base. The successful candidate will enjoy problem solving, put customers’ needs first, and will work mainly in Preston. Successful applicants must be eligible for high level UK Security clearance.
Roles Primary Responsibilities
* Provide Third-Line Technical Support for incident escalations & problem record progression. Point of contact for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler.
* Lead the diagnosis and resolution of complex technical issues across Citrix platforms.
* Manage and optimise Citrix policies, profiles, and user experience.
* Collaborate with architecture and engineering teams to design and implement Citrix solutions.
* Support patching, upgrades, and migrations of Citrix components.
* Perform both proactive and reactive problem record progression and root cause analysis.
* Maintain a proactive approach towards defect management resolutions as part of technical assurance activities.
* Work confidently with internal and cross‑capability teams, account and customer engagement.
* Maintain a high degree of customer service for all support queries and adhere to all service management principles.
Essential Skills & Experience
* Proven experience within a Third Line Support role.
* Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM).
* Experience with Windows Server, Active Directory, Group Policy, and FSLogix.
* Strong understanding of ITIL processes and enterprise support models.
* Operations experience with VMWare, HyperV, XenServer, and Invanti.
* Desirable to have a working knowledge of supporting UK Secure Paradox solution (Becypt).
* Experience with analytics tools such as Systrack / Nexthink (training provided).
* Strong knowledge of Microsoft based operating systems, including Windows 10 & Win11.
Desirable Qualifications
* Citrix Certified Expert – Virtualisation (CCE‑V) or equivalent.
* Microsoft certifications (e.g., MCSA, MCSE).
* Exposure to cloud platforms (Azure, AWS) and hybrid environments.
* 2+ Years experience working within a third line support environment.
About You
* Candidates looking to develop careers within DXC with a drive to learn.
* Passionate about technology.
* Natural problem solver.
* Ability to work with an Agile Team, self‑driven, continuously improving.
What We Will Do For You
* Competitive compensation.
* Pension scheme.
* DXC Select – comprehensive benefits package (includes private health/medical insurance, gym membership and more).
* Perks at Work (discounts on technology, groceries, travel and more).
* DXC incentives (recognition tools, employee lunches, regular social events).
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