Key Responsibilities:
* Manage a varied caseload of pre-litigated RTA claims from instruction to settlement.
* Conduct early liability investigations, reviewing police reports, statements, dash-cam footage, and insurer evidence.
* Provide clear, empathetic advice to clients on liability, process, and next steps.
* Liaise with insurers, third parties, repair networks, medical agencies, and internal teams to progress claims.
* Draft and submit key documentation including CNFs, settlement packs, and liability challenges.
* Negotiate settlements within authority levels, ensuring fair and commercially sound outcomes.
* Identify cases requiring escalation to litigation and prepare files for handover.
* Maintain accurate file management, time recording, and MI updates.
* Ensure all work complies with SRA standards, internal policies, and client SLAs.
* Contribute to continuous improvement within the RTA team, sharing insights and best practice.
Experience & Skills:
* Previous experience of managing your own caseload of Fast Track RTA claims, or hands on experience of managing tasks relating to such cases
* Excellent negotiator with strong communication skills
* Competent working with a case management system and good knowledge of MS Office
* Good attention to detail and organisational skills
* Focus on delivering quality service to clients and the firm