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Accommodation Claims Handler Apprentice
Apply From: 13/02/2025
Learning Provider
Delivered by METAGEDU APPRENTICESHIPS LTD
Employer
INSURANCE CLAIMS ACCOMMODATION BURE D
Vacancy Description
Main Responsibilities:
1. Take accurate instructions from all instructing principles covering customer requirements.
2. Source appropriate rental accommodation through portals.
3. Coordinate bookings between all parties in the appropriate manner and within pre-arranged timescales as per ICAB’s Service Level Agreements.
4. Complete all necessary paperwork of accommodation bookings on Microsoft Word and Excel and ensure the audit trail on internal claims handling software package is completely up to date at all times.
5. Work primarily on the phone, handling many different claims at any one time whilst keeping paperwork up to date on corresponding claims.
6. Organise extensions/cancellations of bookings and serving notice in an appropriate time scale.
7. Manage and keep up to date on multiple claims at any one time and ensure they are in line with policy terms and department process.
8. Manage and respond to external and internal emails in a timely fashion.
9. Handle customer escalations in a positive way and refer unresolved issues to your line manager.
10. Answer the phone and take appropriate messages for the Accommodation team and any other staff members.
11. Undertake any other reasonable office duties as requested by Managers/Directors.
12. Perform all duties under ISO standards.
13. Demonstrate the ability to work under pressure and multi-task.
Key Details
Vacancy Title
Accommodation Claims Handler Apprentice
Employer Description
The Insurance Claims Accommodation Bureau (ICAB) are specialists in arranging both planned and emergency accommodation, assisting those who suffer unwelcome events in their home, such as flood or fire.
Vacancy Location
Insurance Claims Accommodation Bureau Ltd, Heronslea House, High Street Bushey WD23 3HH
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000301887
Key Dates
Apply From
13/02/2025
Closing Date For Applications
2025-03-08 23:59:59
Interview Begin From
2025-03-10 00:00:00
Training
Training to be Provided
The successful candidate will complete a Customer Service Level 3 Apprenticeship standard.
Learning Provider
METAGEDU APPRENTICESHIPS LTD
Skills Required
Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, IT skills, Team working
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