As a Care Home Administrator, you will play a vital role in ensuring the smooth and efficient day-to-day running of the homes administrative functions. You will provide essential support to the management team while maintaining high standards of organisation, confidentiality, and professionalism.
Responsibilities
* Oversee the effective administration of the care home, ensuring all systems run smoothly
* Maintain accurate and up-to-date financial records in line with company policies and procedures, using both digital and manual systems
* Process payments and receipts, and manage client account records with accuracy
* Support payroll processes to ensure continuity and timeliness
* Provide comprehensive administrative and secretarial support to the Home Management Team
* Operate office equipment, including computers, photocopiers, and other systems as required
* Act as the first point of contact, handling telephone calls and enquiries from residents, families, and visitors in a professional and friendly manner
* Attend and complete all mandatory training, both on-site and off-site, as required
* Maintain and develop professional knowledge and competence
* Ensure the security and safety of the home is upheld at all times
* Promote and adhere to safe working practices within the home
* Handle all confidential information with discretion and in accordance with data protection standards
* Comply with all company policies and procedures within required timescales
Qualifications
* Previous experience in an administrative role, ideally within a fast-paced or busy environment
* Strong numerical skills and proficiency in word processing
* Excellent attention to detail and accuracy, with the ability to manage a varied and demanding workload
* Good working knowledge of Microsoft Office applications
* Strong communication and organisational skills
* A professional and courteous telephone manner
* A genuine interest in working within a care environment
* The ability to remain calm and efficient in a busy, challenging environment
* The ability to handle confidential information with discretion and integrity
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