Job Description
Organisational Context
The Cluster Team Lead TSS
* Reports hierarchically to the Service Support Manager
* Reports operationally to Business Team Manager Proposition regarding the execution and opportunities/challenges of TSS.
* Leads a team of TSS Specialists working in a business team
* Responsible for execution of TSS projects and activities by the TSS Specialists in their team, where they can act as a cooperative lead.
* Implements and give feedback on the ways of working
* Works closely together with the Lely Centers in the Cluster to continuously support and improve their operation
Works closely with the other departments in the applicable business teams, in both Cluster and Lely International.
Key Responsibilities
Management and Organisation
1. Manages a team of service support engineers
2. Set goals for the TSS team in line with company goals and Business Team goals.
3. Guides, motivates and coaches the team.
4. Conducts monthly 1:1 to monitor performance and development
5. Conducts Mid Term and end of Year Reviews with the Team
6. Ensures appropriate and professional communication both internally (Cluster) and externally (Lely Centers) to enable feedback to support continuous improvement.