Product Service Lead | 6 -Month Fixed-Term Contract
Wembley Stadium | Hybrid Working (2 days per week onsite)
The Football Association is looking for a Service Product Lead to join our Technology team and play a pivotal role in shaping how IT services are designed, introduced, transitioned, supported, and continually improved across all our Product Teams.
This is an exciting opportunity for someone who enjoys building structure, improving processes, and driving operational excellence within a complex and evolving environment encompassing our cloud and SaaS estates. Our current Product Service Management capability is still developing, so we are looking for an experienced professional who can bring clarity, governance, and best practice while building strong relationships across both technical and business teams.
You will develop our Service Portfolio lifecycle, ensuring all new and service updates are designed and transitioned effectively into live operation in a controlled, scalable, and low-risk way. You will work closely with all our product teams, suppliers, and stakeholders to ensure services are fully supportable, monitored and aligned to business needs from day one.
With the majority of our support teams operating offshore and many stakeholders based within the UK, this role requires someone who is highly organised, collaborative, and confident communicating across multipl...