Overview
Join to apply for the Floor Manager role at JD Sports Fashion.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Role overview
We are looking for an enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff you will have avid collaboration opportunities with senior managers, championing yours and your teams career development.
Responsibilities
* Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
* Drive team sales through effective merchandising, stock replenishment and team motivation.
* Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
* Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.
* Ensure that stock replenishment is completed regularly.
* Provide excellent customer service, addressing inquiries and resolving complaints professionally.
* Help manage day-to-day operations, including opening and closing procedures.
* Support cash management tasks, such as processing transactions and reconciling tills.
* Foster a positive work environment by leading, mentoring and developing store colleagues to enhance their performance and engagement.
* Contribute to achieving or exceeding the store’s monthly sales target and drive additional KPIs (Units, Conversion, ATV, UPT).
* Achieve upselling or cross-selling targets and maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits and ensure all new colleagues complete mandatory training required.
* Maintain high employee engagement and satisfaction as indicated by engagement surveys.
Skills and Experience
* Previous supervisory or management experience in a fast-paced Retail/C ustomer Facing environment.
* Passionate about retail with a good understanding of the latest trends and competitors.
* Previous experience coaching and developing individuals.
* Strong communication skills and attention to detail with the ability to maintain high standards on the shop floor.
* Promote JD Group values to internal and external stakeholders.
Benefits
* Monthly discretionary bonus schemes.
* Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts through our online benefits platform (TELUS Health).
* Access to digital health and well-being services and health cash plans.
* Wide range of internal development courses and opportunities to gain nationally recognised qualifications.
* Discounted gym memberships at JD Gyms.
* Access to colleague networks and community initiatives, with opportunities to volunteer.
* Incremental Holiday Allowance and ongoing personal development opportunities.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Retail
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