At Restore, we're looking for a detail-driven and collaborative Database Administrator to help manage and optimise our core operational system, O'Neil. This system sits at the heart of our business-tracking items, managing activity, and ensuring accurate invoicing – so your role will be key to keeping everything running smoothly. You'll work closely with teams across the business, providing support and expertise to ensure services are delivered in line with customer contracts. If you enjoy problem-solving, working with data, and making a real impact, we'd love to hear from you.
Responsibilities
* Set up customer accounts on O'Neil in accordance with the contract
* Customer account lifecycle management on O'Neil, including decommissioning accounts and portal
* Customer portal set up
* Customer data import and reconciliations (new and BAU)
* Lead account split/merges
Qualifications
* Good Telephone manner both Inbound/Outbound
* A highly accurate, detail-focused approach to your work
* Confidence in problem-solving and overcoming challenges or objections
* Strong organisational skills with the ability to prioritise effectively
* Experience with (or willingness to learn) the O'Neil database
* Excellent communication skills – both written and verbal
* A collaborative mindset and a proactive attitude
Benefits
* Life assurance
* Annual leave entitlement (starting with 20 - 25 days + bank holidays)
* Contributory pension scheme
* Share save scheme
* Paid volunteer day
* Long service recognition
* Eyecare voucher
* Retail discounts
* Family leave
* Employee assistance programme
#J-18808-Ljbffr