The Opportunity
Are you a strategic thinker with a strong technical background, exceptional communication skills, and a passion for driving client success? If so, you'll thrive in our collaborative Professional Services team at Nutanix, where you'll play a pivotal role in shaping service innovations and enhancing customer relationships, all while contributing to our exciting growth in the UK&I market.
About the Team
The Professional Services team at Nutanix is a dynamic and collaborative group based in the UK. This team is dedicated to driving customer satisfaction and delivering tailored service solutions to large enterprise clients, commercial sector, public sector, and across various industries. The culture is characterized by high engagement, interdependence, and a strong emphasis on collaboration, which is essential for achieving team success. With an aim to enhance the overall customer experience, the team works closely together, leveraging shared experiences and best practices.
You will report to the Senior Services Sales Director who fosters a supportive and empowering leadership style, encouraging team members to take initiative and collaborate effectively. The role requires you to be based in the UK and to come into the London office regularly. While the exact number of in-office days has not been specified, there is an expectation for frequent office presence to engage with the team and clients, given most key customers are located across UK&I.
The travel requirements for this role include regular travel within UK&I with occasional international travel.
Your Role
1. Act as a strategic advisor to clients, aligning technical services with their business objectives and driving measurable outcomes.
2. Establish and nurture relationships with key stakeholders to enhance customer satisfaction and improve service delivery.
3. Lead the sales process for technical service offerings, ensuring customer needs are met through timely responses and tailored solutions.
4. Collaborate across teams to refine service offerings specific to the UK&I market, fostering a culture of teamwork and innovation.
5. Guide and support technical sales engineers and account managers in demonstrating service value and enhancing team performance.
6. Work closely with Delivery Teams to validate service offerings, assess effort, and streamline implementation processes.
7. Regularly evaluate team collaboration and address challenges related to service complexities to drive continuous improvement.
8. Achieve first-year objectives including increasing service bookings, enhancing client relationships, and delivering transformative outcomes.
What You Will Bring
9. 8-10 years of experience in services sales or technical consulting, particularly in the UK&I market.
10. Proven expertise in developing and managing technical service offerings and solutions.
11. Strong communication and writing skills for effective stakeholder engagement and contract development.
12. Experience in leading substantial transformational projects using innovative technologies.
13. Ability to assess technical environments and craft tailored proposals aligned with customer needs.
14. Excellent collaboration skills for working across sales, delivery, and technical teams.
15. Strong track record in customer relationship management, focusing on enhancing satisfaction and engagement.
16. Demonstrated capability to manage multiple projects and timelines effectively, driving the success of Professional Services.
Work Arrangement
Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.
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