3rd Line Business Central Support Consultant
UK South, Hybrid/Remote – 1 to 2 days in the office per month.
Up to £55,000
As part of a strategic expansion our client is seeking an experienced 3rd Line Business Central Support Consultant. You will take ownership of the most complex and high-impact incidents, provide advanced technical and functional guidance, and support small-scale enhancements and configuration changes for customers. The role combines deep technical expertise with consultancy-level customer engagement, mentoring of support teams, and close collaboration with developers, vendors, and internal delivery teams.
3rd Line Business Central Support Consultant Key Responsibilities:
* Act as the highest escalation point for complex and critical Business Central incidents
* Lead advanced troubleshooting, diagnostics, and root cause analysis to deliver long-term solutions
* Provide technical leadership during major (P1) incidents, including investigation, resolution, and post-incident review
* Deliver consultancy-level support for minor enhancements, configuration changes, and small functional developments
* Work directly with customers to gather, analyse, and document technical and functional requirements
* Design and validate technical solutions aligned with best practice, internal standards, and security policies
* Collaborate closely with development teams to clarify requirements, review solutions, and ensure quality delivery
* Engage with third-party vendors during complex escalations and manage technical communication through to resolution
* Drive continuous improvement initiatives across systems, processes, and service delivery
* Produce and maintain high-quality technical documentation and knowledge articles
* Provide mentoring, technical leadership, and knowledge sharing to 1st and 2nd line teams.
* Ensure compliance with data protection, security, and governance standards
3rd Line Business Central Support Consultant Required Experience:
* 5+ years’ experience supporting Business Central in a technical or senior support capacity
* Strong understanding of Business Central architecture, configuration, and extensibility
* Experience working with AL, extensions, integrations, and APIs in a support or enhancement environment
* Solid knowledge of data structures, diagnostics, and troubleshooting methodologies
* Proven ability to analyse complex customer requirements and design effective technical solutions
* Experience working closely with developers, customers, and third-party vendors
* Strong communication, stakeholder management, and consultancy skills
* Ability to remain calm, structured, and effective during major incident scenarios
Benefit:
* Our client provides a modern, progressive working environment that values technical excellence, wellbeing, and professional development, including:
* Enhanced annual leave including birthday off
* Pension scheme from day one
* Life assurance and critical illness cover
* Electric vehicle salary sacrifice scheme
* Employee Assistance Programme and mental health support
* Annual flu vaccinations
* Ongoing training and certification support
* Exposure to cutting-edge Microsoft cloud, ERP, and retail technologies