Our Mission
Apax is a multi-award-winning company with the aspiration to become a values-driven enterprise. Our mission, "We strive for excellence to improve ourselves, transform services, enhance lives, and advance society," is central to our identity. We adopt a collaborative and consultative approach that values and appreciates the contribution and enthusiasm of our team, aiming to make a difference in our organization and in the lives of disadvantaged people.
About the Team
With a thirst for knowledge and a drive to challenge the status quo, learning and innovation are integral to our identity in advancing mental health services. As part of our team, you will help maintain our ‘Level A’ accreditation in the Quality Assessment Framework (QAF), which signifies excellence and leadership in national performance standards. We are passionate about care and foster this enthusiasm throughout the company. It is important that any candidate aligns with our culture and embodies our core values. For more information, please visit our careers.apax.org.uk and apax.org.uk.
Role Overview
This is an exciting opportunity for an experienced IT Service Manager to be the primary contact for IT support, managing technical issues, and coordinating with our Managed Service Provider (MSP) for complex problems.
The role also involves managing systems such as SaaS platforms and cloud telephony, ensuring quality control, providing user training, onsite support, and overseeing digital projects. The position requires broad and deep technical expertise across various technologies, acting as the main liaison between employees, the IT department, and the MSP, ensuring issues are prioritized and resolved efficiently. It is a full-time role, 37.5 hours per week, Monday to Friday, from 8:30 am to 5 pm.
Key Requirements
* Undergraduate degree or equivalent in Computer Science, Information Technology, or related field.
* Microsoft 365 certifications, including PowerShell management.
* Extensive experience with Microsoft Office, Teams, Outlook, Word, Excel, PowerPoint, and cloud telephony systems.
* At least 5 years’ experience with Microsoft Intune, SharePoint, SaaS platforms (e.g., Asana, Canva), Cisco networking, Azure policies, Active Directory, and virtual machine infrastructure.
* Support experience with office applications, email systems, and business software like Salesforce.
* Knowledge of Windows Server, networking protocols, ITSM frameworks, and virtualization technologies.
* Strong troubleshooting, organizational, communication, and customer service skills.
* Proactive, independent, and detail-oriented with the ability to manage multiple priorities under pressure.
Employee Benefits
You will join a friendly, innovative company culture with comprehensive benefits, including healthcare, pension, holidays, learning opportunities, flexible working, and wellbeing initiatives. Full details will be provided during the interview process.
Our recruitment approach is based on competency and values, emphasizing alignment with our principles. We are committed to equal opportunities and value diversity in our workforce.
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