Job Title: Internal Sales Executive (Inbound & Outbound)
Location: Chelmsford
Salary: £45,000 per annum (paid monthly) + Uncapped Commission
Job type: Permanent, Full Time. Monday - Friday, 9:00 am - 5:00 pm.
Why Join The Plumbing Distribution Company Ltd?
We are a leading distributor in the plumbing industry, dedicated to delivering exceptional customer service and rewarding employee performance. Join us in Chelmsford and enjoy opportunities for career progression, a supportive work environment, and a clear commission structure designed to incentivise your success.
The Opportunity:
We are looking for a commercially driven Internal Sales Executive to join The Plumbing Distribution Company Ltd at our Chelmsford office. This is a key role within the business, ideal for someone who understands the plumbing trade, enjoys selling, and is motivated by clear targets and rewards.
You'll be responsible for driving sales performance through a combination of inbound enquiries and proactive outbound sales, managing and growing customer accounts, and ensuring a smooth, reliable service for plumbers' merchants and trade customers.
This role suits someone confident on the phone, organised, and comfortable working in a fast-paced, target-driven B2B environment.
The Role:
As an Internal Sales Executive, you will manage the full internal sales process - from first contact through to order fulfilment. You'll work closely with Sales, Marketing, Operations, and Logistics teams to deliver excellent service while actively identifying opportunities to increase order values, account spend and new accounts
You will be accountable for achieving monthly sales targets aligned to company forecasts and contributing directly to business growth.
Key Responsibilities:
* Achieve and exceed monthly sales targets in line with forecasted figures
* Handle inbound sales enquiries from customers via phone and email
* Make proactive outbound sales calls to new, existing, lapsed, and allocated accounts
* Manage the full sales cycle, including quotations, order processing, and follow-ups
* Develop strong, long-term relationships with customers and key accounts
* Identify upselling and cross-selling opportunities
* Support and collaborate with the External Sales team where required
* Liaise with Operations and Logistics teams to ensure smooth order fulfilment and timely delivery
* Resolve customer queries, pricing issues, and order discrepancies professionally
* Maintain accurate customer and sales records using CRM systems
* Report on sales performance and contribute ideas in sales meetings
Sales Targets & Bonus Structure:
This role offers clear, transparent targets with monthly financial rewards.
What We're Looking For:
* Proven experience in internal sales, B2B sales, telesales, or trade counter sales
* Plumbing, heating, merchant, or construction product experience highly desirable
* Confident telephone manner with a strong focus on outbound sales
* Commercial mindset with a genuine drive to hit and exceed targets
* Excellent communication and relationship-building skills
* Highly organised with the ability to manage multiple accounts and priorities
* Comfortable using CRM systems and Microsoft Office (Excel, Word, Outlook)
* Team player who thrives in a fast-moving sales environment
Why Join The Plumbing Distribution Company Ltd?
* Monday to Friday (No weekends)
* A solid base of existing customer base for you to work with
* Clear, achievable sales targets with monthly bonus potential
* Performance-led culture that rewards results
* Supportive management and collaborative team environment
* Long-term career progression opportunities
* Free Parking
* Healthy snacks and drinks provided.
* 28 Days Holiday (including Bank Holidays) plus one year added for every years service completed
* Holiday season shutdown (deducted from annual entitlement)
* Training and support will be provided to you both online and on the job to give you all the tools you need to be successful in the role
* We provide regular reviews to ensure you are happy within your role and identify any areas that you may need help with, you are fully supported throughout your career with us
* Company pension contributions
Candidates with experience or relevant job titles of; Sales Executive, Sales Person, Sales Account Manager, Sales Account Executive, Telesales Executive, Telesales, B2B, Sales Development, B2B Sales Executive, Direct Sales, Account Manager, Internal Sales Person, New Business Executive, Key Sales, BDM, Account Management, Lead Generation, Business Development Executive, Client Services will all be considered.
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