What's involved with this role: Job Title: Customer Services Admin Advisor Ref: E Cheshire 5278267 Pay rate: £13.26 per hour PAYE Role length: Anticipated 5 months The role: We are looking for an experienced and customer focussed Customer Services Advisor to resolve a broad range of customer enquiries received face to face and via the telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible. In order to carry out this role, you will have experience of working in a local authority call centre or customer centre environment and have strong experience of dealing with customers face to face and over the phone. You will have excellent customer service skills with the ability to deal with challenging situations. Key responsibilities: Receive all customer enquiries and service requests received face to face and via the telephone to resolve as many requests at first point of contact as possible Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day-to-day activities Manage customer complaints, compliments and suggestions in accordance with procedures Contribute ideas that create efficiencies or improvements in customer facing and other processes Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments What the client is looking for: GCSEs grades A-C, or equivalent, in Maths and English and excellent literacy and numeracy skills Experience of working in a local authority call centre or customer centre environment Experience of handling abusive or emotive customers Experience of dealing with customer complaints and challenging customers Experience of dealing with customer enquiries to their conclusion Excellent communication and customer service skills How to Apply: Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.