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We're hiring a Head of Project Delivery – Major Projects.
Thames Water | £400m+ National Infrastructure Programme | Hybrid (London / South East)
Are you ready to deliver nationally significant infrastructure from concept to completion?
We’re looking for a Head of Project Delivery to take on full cradle-to-grave accountability for some of Thames Water’s most ambitious projects — including the Teddington Direct River Abstraction, a £400 million-plus Nationally Significant Infrastructure Project scheduled for delivery in 2033.
This is a unique opportunity to lead a significant component of Thames Water’s Strategic Resource Options Programme, with accountability from initial need definition to integration into business-as-usual operations.
What you’ll be doing
* Establish and promote a proactive health, safety & environment culture across Thames Water and our service providers.
* Achieve leading-edge performance in safe and sustainable delivery of capital projects and their subsequent operation and maintenance.
* Deliver sustainable financial out-performance against approved budgets.
* Manage all contract matters to achieve the optimal outcome for Thames Water.
* Develop and deliver an optimized programme to meet all regulatory, statutory, and internal targets.
* Deliver technical solutions that provide value for money on a capital and whole life cost basis.
* Performance manage service providers to ensure out-performance of service levels and value for money.
* Ensure quality system and process compliance to meet standards.
* Lead a customer-focused culture committed to excellence in service delivery.
* Ensure positive customer touchpoints and quality data management to meet customer needs.
* Maintain strong external stakeholder relationships to protect and enhance Thames Water’s reputation.
* Manage, lead, and develop teams fostering a culture of accountability, achievement, and continuous improvement.
Hybrid role based at Clearwater Court, RG1 8DB, requiring 3 days on-site per week.
36 hours/week, Monday to Friday. Candidates must hold a valid driving license and have access to transportation; role includes a £5.8k car allowance.
What you should bring to the role
* Degree-level education with professional/management qualifications or equivalent experience.
* Strong contractual knowledge of major project management and contracts.
* Proven performance management of third-party organizations.
* Experience delivering large capital programmes at senior levels.
* Process improvement design and implementation skills.
* Ability to implement feedback systems and deliver tough messages empathetically.
* Experience with risk decision-making with broader implications.
* Understanding customer needs and market trends.
* Leadership experience across functions and during challenging times.
What’s in it for you?
* Competitive salary from £88,000 to £110,000, depending on experience.
* Car allowance of £5,800.
* 26 days holiday, increasing to 30 with service, plus bank holidays.
* Annual bonus, private healthcare, contributory pension (up to 12%), and annual medical assessments.
* Access to benefits hub with discounts and wellbeing support.
Who are we?
We’re the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future, supporting communities, people, and the planet. We seek passionate, skilled individuals committed to making a difference.
Learn more about our purpose and values
Working at Thames Water
Thames Water offers a rewarding, diverse environment with opportunities for career growth, flexible working, and excellent benefits. Join us to make a difference in people’s lives and protect water resources for future generations.
We are committed to diversity and inclusion, removing barriers to success, and supporting applicants throughout the recruitment process.
In crisis situations, team members may support frontline customer service as ambassadors, with full training provided.
Note: The application deadline may be earlier than advertised due to high volume. Apply promptly to avoid missing out.
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