Adecco are recruiting for a Customer Service Assistant to join their clients team based in Newbury!
Monday-Friday
Office based (Newbury)
£28,000-£29,000 depending on experience
Key Responsibilities
Deliver end-to-end customer service, managing customer expectations in a timely and accurate manner.
Process B2C orders accurately and ensuring documentation is correctly attached within internal systems.
Manage replacements and refunds within ERP and customer portals.
Respond to customer enquiries through online portals within agreed SLAs.
Maintain stock availability across systems and liaise with Supply Chain teams to replenish stock where required.
Process RMA documentation.
Complete weekly billing tasks accurately and on time.
Work closely with third-party logistics partners to ensure timely deliveries, collect proof of delivery and upload to internal systems within required timeframes.
Liaise with Sales teams to confirm pricing and discounts, sharing updates with Operations for system updates.
Log, investigate and resolve customer queries and complaints, escalating where necessary and keeping management informed.
Maintain accurate and detailed records of customer communications and transactions.
Update and maintain customer data across ERP and supporting systems.
Support the preparation of daily, weekly and monthly reports as required.
Follow company policies, customer service procedures and quality standards.
Develop and maintain product knowledge and stay informed of product updates and changes.Requirements
Proven experience in a customer service role within an office environment.
Intermediate proficiency in Microsoft Excel.
Ability to work calm under pressure
Personable and customer-focused with a friendly manner.Apply now!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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