Customer Service Advisor - Banking (Needs Met Agent)
You'd be working in a contact centre role in Newcastle upon Tyne helping customers over the phone who are interested in taking out or refinancing a personal loan for a well known high street bank.
* Contract type: 6 months, permanent thereafter.
* Potential: May lead to a permanent role
* Pay Rate: £15 / Per Hour
* Work schedule: 37.5 hours per week (ONSITE)
o Shifts between 8am-8pm (Mon-Fri) and 9am-6pm (Sat-Sun)
o No bank holidays
o Shifts planned in a 6-week rotation for predictability
* Location: On-site only (not remote)
Role Overview
The Needs Met Agent plays a key role within the customer service team, assisting customers with enquiries related to loan applications, refinancing options, and existing loan accounts.
The role involves handling a high volume of customer calls while delivering professional, accurate, and efficient support, ensuring customers receive t...