About us
The Housing Solutions Service: This post is situated within the Housing Solutions Team, and the main purpose is to contribute fully to the delivery of all services in relation to statutory homelessness services, homelessness prevention and housing advice.
Ambitious - Forward thinking, embracing new ways of working and investing in our future. Open - Open to different ideas and being accountable for the decisions we take. Together - Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services. Proud - Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.
About the role
Pay Details: Grade 5, SCP 8 - 12 £26,824 - £28,598 Pro Rata £13.90 - £14.82 Per Hour
Hours of Work / Working Pattern: 37 hours per week – Monday to Friday
Main Place of Work: Home working/Civic Office, Barry and other locations in the Vale of Glamorgan as required to undertake the post
Permanent role
Description:
You will be required to develop personal housing plans to help keep applicants in their existing homes or help them find alternative accommodation options. The role involves carrying out enquiries to establish the housing duties owed to customer. This will involve negotiating with landlords, helping applicants find alternative housing options, identifying support needs and putting practical measures in place to find solutions for customers who are homeless or threatened with homelessness.
About you
You will need:
1. Experience of working with people in a customer focussed environment
2. Working within a pressurised environment
3. Experience of record keeping and office systems
4. Experience of working with vulnerable clients
5. Sound knowledge of Housing Act, Homelessness legislation and landlord and tenant law
6. Sound knowledge of the Welfare Reform Agenda
7. An ability to communicate clearly and effectively with a range of service users
8. Ability to remain calm under pressure and to deal with people who may be angry and frustrated in a way in which are both sympathetic but firm