Overview
The Body Shop is seeking a Retail Customer Advisor – Reading, UK. As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
Responsibilities
* Learn and understand our products — many of which are ethically sourced via Community Trade programmes — and communicate how they support communities, not just a skincare routine.
* Learn our customers' needs and recommend products from our range of vegetarian/vegan items to meet their preferences.
* Support the store management team in driving sales and profit through exceptional customer service.
What We Look For
* Interest in connecting with customers to drive engagement.
* Open availability for evening, weekend, and holiday shifts.
What We Offer
* Comprehensive onboarding for the position.
* Training hours for you and your team as needed.
* Discounts: 50% off regular products and 30% on Gifts.
* Freebies when launching new products.
* Volunteer time to support causes that matter to you.
* Opportunities to connect with Community Partners to drive local activism.
* Green Apron uniform and freedom to express personal style.
* Opportunities to grow within the Brand.
* Inclusion & Belonging Networks available to employees (e.g., TBS Together Pride, SEEN Ethnicity, GO Far Gender, This Ability Disability Network).
Talent Drivers
Collaborative Skills, Personal Conduct, Commerciality, Purpose.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Customer Service
* Industries: Administrative and Support Services
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