Job description
As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.
We have an exciting opportunity for a Retail Sales Advisor tojoin our teamin our Bedford store.
This is a permanent part-time role, working 18 hours per week across three days. These days are Saturday, Sunday, and one weekday. You'll need a flexible approach to your working hours as overtime to cover holidays will also be required from time to time.
We offer a competitive salary, and great benefits which include an annual bonus, a quarterly bonus scheme, 28 days holiday increasing to 31 with service (pro-rata), discounted travel money, enrolment onto our BUPA medical cash plan, free uniform and a full training programme. You'll work along side an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities
The successful candidate will be responsible for:
* Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
* Achieving and where possible exceeding individual and team sales and service targets
* Identifying opportunities to cross sell various products and services
* Effective and accurate cash handling and reconciliation
* Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
* Adhering to all Company Policies including Health and Safety, AML and Security
* Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
* Ensuring telephone calls are answered in a prompt, polite and professional manner
* Undertake marketing initiatives, to promote the Bureau and increase brand awareness
* Ensuring all point of sale and company material is displayed correctly and in working order
Qualifications and Experience required:
* Demonstrable excellent customer service experience ideally obtained in a cash handling environment
* Experience of working with foreign currencies is preferred
Competencies required:
* Demonstrable superior customer service skills
* Numerate, with excellent accuracy and an eye for detail
* Comfortable communicating on all levels including within the business and to external customers and suppliers
* Must be flexible and have a can-do attitude and approach
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