Apprentice IT Support Technician An Apprentice IT Support Technician / Engineer is required by an IT Managed Service Provider based in Blackburn, Lancashire, working 40 hours per week. We manage and maintain the IT network infrastructure for a broad range of clients across the North West of England. Our services include end-user computing, networking infrastructure, AV solutions, cloud computing, and systems management. This is a fantastic opportunity for a dedicated and proactive apprentice to join our friendly technical team. You will support clients with hardware and software issues via phone, email, and on-site visits. The role offers exposure to multiple desktop and server platforms, infrastructures, and applications, providing valuable hands-on experience. Its an excellent opportunity for someone looking to build a career in IT within a company that values training, development, and career progression. Key Responsibilities Monitor and maintain IT systems and networks Assist with the installation, configuration, and management of systems Diagnose and resolve technical issues via phone, email, or on-site support Support the management of servers in physical and virtual environments Assist with Group Policy (GPO) implementation and synchronisation with cloud technologies such as Microsoft 365 Work within defined Service Level Agreements (SLAs) Update and maintain internal documentation and ticketing systems Communicate technical solutions to clients in clear, non-technical language Technical Skills & Knowledge (Desirable) Experience or knowledge of Windows Server 2012 / Windows Server 2016 / Windows Server 2019 Familiarity with Windows desktop operating systems Knowledge of Windows desktop applications Basic understanding of Active Directory Hardware and software configuration Basic networking knowledge ( LAN, WAN, VPN ) Essential Requirements Must be aged 20 or over Full UK driving licence and access to a vehicle (required for travel to client sites across the North West) Strong interest in IT support and technology Good problem-solving and organisational skills Ability to communicate clearly with clients in non-technical language Reliable, proactive, and able to work both independently and as part of a team What Youll Gain Structured apprenticeship training in IT support Hands-on experience with modern IT systems and infrastructure Exposure to cloud technologies and server environments Development of technical troubleshooting and customer service skills Opportunities for career progression within the company