My client is a Norwich based chartered financial planning firm who have been providing advice to Norfolk and afar for over fifty years and you can become part of their success by supporting their Financial Planning Administration Team as a Training and Development Manager, joining their management team. This role will play a vital part in supporting and developing my clients administrative and support colleagues across both their Norwich and Suffolk offices. Role & Responsibilities As a key member of our management team, you’ll coordinate and lead the Learning & Development agenda across my clients administration and support teams. Responsibilities include: * You will oversee the planning and delivery of training and development initiatives * You will maintain and improving competence assurance and management systems * You will coordinate the day-to-day training logistics and associated record keeping * You will monitor the impact of training and adjust approaches based on outcomes * You will keep training aligned with evolving internal standards and industry regulations * You will produce accurate, timely reports for senior management * You will ensure compliance with training KPIs and troubleshoot where necessary * You will contribute to a culture of excellence and continuous improvement This role oversees the important function involving people, processes, and progress, so my client is looking for someone who enjoys bringing structure to complex tasks and has a genuine passion for helping others develop. Key requirements * You will have a strong administrative or records management experience * You will have a background in training coordination (essential) * You will have experience in financial services (desirable, not essential) * You will be proficient in Microsoft Office (Word, Excel, Outlook) * You will possess excellent attention to detail and problem-solving skills * You will have a proactive mindset with the ability to work both independently and as part of a team * You will have an open, collaborative approach with a desire to make a difference Benefits - 10% pension contribution - 4 x death in service - Bupa cash plan, covers medical prescription costs etc. - 21 days holiday BH, increases incrementally following 2 years’ service to a maximum of 27 days (additional holiday, purchase option) - Support with professional qualifications - Flexibility on working hours and some working from home, subject to a satisfactory probation period. - Flexible working hours e.g. 08:00–16:00, 08:30–16:30 or 09:00–17:00) - Free parking - Competitive financial package, regularly benchmarked