Challenge Events Assistant (third-party events)
Join to apply for the Challenge Events Assistant (third-party events) role at CoppaFeel!
The role of Challenge Events Assistant will sit within the CoppaFeel! Challenge Events team, in the Fundraising Department. The Challenge Events team’s work is divided into third-party events – which includes any mass participation challenge event a supporter could take on (think half marathons, marathons, swims, cycles, treks, obstacle courses and more!) – and bespoke events, such as our iconic CoppaTrek with Gi! Series. Third-party events are in a growth phase, having raised £140k in 2024, over £400k in 2025, and aiming for close to £600k in 2026. We are looking for a passionate new team member to support the fast-growing portfolio, primarily working alongside the Sporting Challenge Events Manager. The role involves acting as the first point of contact for participants, ensuring excellent supporter experience and motivation, while also handling administrative tasks for smooth operations.
This role requires evening and weekend work, typically in front of events (e.g. at Tower Bridge). You will be entitled to time off in lieu for weekend work and will be expected to travel and sometimes stay away from home on occasion. The position is hybrid, with an expectation to attend the London office at least two days per week and for quarterly meetings and training.
This is a fixed-term contract for 18 months. It offers a unique opportunity to join our growing fundraising team and gain experience within the charity events sector while supporting our mission to educate and empower young people about early detection of breast cancer.
Duties and Responsibilities
Challenge Events
* Be the first point of contact for event participants and volunteers; answer enquiries, welcome and onboard participants, send regular emails, make phone calls, distribute fundraising materials, and support the virtual and in-person community spaces and meetups.
* Assist with management of the Events Inbox to ensure all emails are responded to promptly.
* Attend events in person alongside CoppaFeel! staff and volunteers, playing a key role in delivering smooth and successful branded activations at third-party events.
* Maintain both CoppaFeel! and event partners’ event database records, ensuring supporter data is accurate, up-to-date, and GDPR compliant.
* Send fundraising materials, prizes, incentives, cards and gifts to supporters.
* Provide an excellent supporter experience and build relationships with participants, offering motivation, fundraising advice, and ensuring they reach their fundraising targets.
* Support the Sporting Challenge Events Manager in planning and delivery of the third-party event programme.
* Collaborate with the Marketing Team to promote and create communications and content around events.
General Responsibilities
* Respond to a range of fundraising enquiries in a timely manner, liaising with supporters via email and telephone as appropriate.
* Send out ad hoc postal requests for fundraising materials from CoppaFeel!’s office.
* Manage volunteers and fundraisers, inspiring them to support CoppaFeel! long term.
* Attend and support additional events, including CoppaTrek!s and awareness events.
* Work and collaborate across all departments of CoppaFeel! to ensure our health messaging and core values are at the heart of everything we do.
* Work flexibly, sometimes remotely, and occasionally outside core hours, including weekends (time off in lieu given).
* Adhere to GDPR requirements.
* Participate in CoppaFeel! fundraising team and full team meetings.
Essential – Skills, Experience and Qualifications
* Excellent organisational and time management skills.
* Excellent communication skills via telephone, email, and digital platforms.
* Exceptional interpersonal and customer service skills.
* Very good administrative skills with attention to detail.
* Ability to plan and meet deadlines.
* Ability to work effectively with colleagues at all levels across the department and organisation.
* Ability to manage multiple projects and a busy inbox successfully.
* Comfortable meeting new people and building relationships.
* Good initiative and eagerness to learn.
* Ability to be flexible and adaptable in high‑pressure situations.
Desirable
* Experience of fundraising or working in the charity sector.
* Experience attending charity sporting events.
* Experience with volunteers, supporters or clients.
* Experience working in an admin‑based role.
* Experience managing a busy inbox.
* Creative and innovative approach to problem solving.
Application information
Applications will close on Monday 24th November at 12pm. The aim is to hold first round interviews during the week commencing 1st December. CoppaFeel! reserves the right to close the vacancy early if a high number of applications is received. If you advance to the interview stage, interview questions will be sent 24 hours prior to the interview.
Main Benefits and Terms & Conditions
Annual Leave entitlement – 22 days plus public holidays, a day off for your birthday, and for Kris’ cancerversary.
Benefits
* Employee Assistance Programme
* Access to Self Space training and 1:1 therapy
* Core working hours 10am–4pm
* Flex Friday; every other Friday off, with flexibility to be available in emergencies
* Enhanced Maternity and Paternity Leave
Equality, Diversity, and Inclusion
At CoppaFeel! we support a diverse range of communities and understand that diversity within our team is central to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black and people of colour, LGBTQIA+ candidates, candidates with disabilities, men, and those with a lived experience of cancer, as we want to increase representation. We promote equality, diversity, and inclusion in our workplace and make recruitment decisions by matching the charity’s needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender identity, marital status, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity. While the successful candidate will be selected purely on merit, in the event of a tie between candidates with equal suitability, we may select a candidate with lived experience of the issues we address. We are a Disability Confident Employer and commit to offering an interview for all applicants with disabilities who meet our required criteria. If you have accessibility requirements or need adjustments for the interview process, please get in touch.
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