Overview
Outbound Sales Representative
Red Recruitment is recruiting an Outbound Sales Representative for our client based in Norwich who specialise in 24/7 Care solutions on a Full time basis. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment delivering outstanding customer experiences to vulnerable customers.
Benefits and Package
* Salary: £24,949.50 Per Annum with on target earnings (Average OTE £37,000)
* Hours: 37.5 hours per week - Shift pattern between Monday - Sunday 8am - 8pm
* Contract: Permanent
* Location: Norwich Hybrid (70% in Office)
* 233 hours annual leave holiday increasing with length of service
* Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
* 24/7 employee assistance programme with an easily accessible app
* Family and friends\' discounts on our services & products
* Pension Scheme, up to 3% Company matched
* Free on-site parking
Key Responsibilities
* Handle outbound customer enquiries across phone, email, and digital channels with professionalism and care
* Generate and convert sales leads through proactive outreach and effective engagement
* Provide accurate product information and tailored recommendations
* Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
* Clearly explain the benefits of upgraded devices and services
* Achieve and exceed individual and team sales targets, KPIs, and revenue objectives
* Spot upselling and cross-selling opportunities in every interaction
* Prepare accurate quotations, process orders, and ensure timely follow-up
* Maintain up-to-date knowledge of products, services, and market trends
* Record all sales activity and customer interactions in our CRM
* Collaborate with colleagues across operations, marketing, and customer service for a seamless journey
* Contribute to continuous improvement by sharing feedback on customer needs and market opportunities
Key Skills and Experience
* Have an excellent telephone manner
* Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell
* Are reliable, trustworthy and motivated
* 1 year experience in customer facing role and display great customer service skills
* Comfortable using a CRM although training is provided
* Confident in both an inbound and outbound calling role
If you have the relevant skills and experience as a Sales Representative and are interested in the position, please apply now!
Red Recruitment (Agency)
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