Job Overview: We are looking for an enthusiastic Head of Operations for our Facilities Soft Service Contract. They will manage client relationships, audit performance, and ensure compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPI's) and Health & Safety regulations. They will oversee employee payroll, training, and excellent service delivery across multiple client contract sites.Main Duties:The role involves building and maintaining client relationships, overseeing and conducting (when required) audit inspections, ensuring all required training is carried out and up to date. The successful candidate will ensure and manage compliance with HR, QHSE and recruitment, and adhere to Mitie and Trust policies.Flexibility in working hours is required to meet client needs effectively.Qualifications & Skills:The ideal candidate will have extensive experience managing soft services, cleaning, portering and overseeing catering service within an NHS Healthcare setting, as well as the below:A good understanding of current National standards of cleanliness within the NHS is required. Strong customer service, communication, and IT skills, particularly in Microsoft Office. A cleaning qualification is desirable. The ideal candidate must be flexible, organized, and have excellent time management skills.As travelling between multiple sites is required, candidates will need a full UK clean driving license