Who We Are
Frieze is a leading global contemporary art organisation, recognized for its art fairs, publications and digital presence. Founded in 1991 with the launch of frieze magazine, the brand has grown to encompass seven of the most significant art fairs worldwide in cities including Chicago, London, Los Angeles, New York and Seoul. These events attract leading artists, galleries and collectors, fostering innovative dialogues and practices within the art community. Frieze magazine continues to set the benchmark for insightful art criticism and commentary, while frieze.com serves as a vital online resource. Committed to expanding the reach and understanding of contemporary art, Frieze also hosts year-round curated programs and associated initiatives, such as No.9 Cork Street, Frieze House Seoul and Frieze Connects, that enrich the cultural landscape. With a dedicated team passionate about the arts, Frieze remains at the forefront of artistic exploration and cultural discourse, connecting diverse audiences with groundbreaking artists and their work. For more information, visit frieze.com.
Working Conditions
Perm, London, Surrey Street
Mon-Fri, 10am-6pm
What You'll Do
Frieze has a large portfolio of digital products including frieze.com, thearmoryshow.com, expochigago.com, Android/iOS apps, Frieze Viewing Room online art fairs platform, digital ticketing and paywall/membership systems.
As the Senior Digital Project Manager, you will play a pivotal role in overseeing the planning, execution and delivery of Frieze’s diverse digital product portfolio, ensuring that projects are delivered on time, to budget and meet end-user requirements to a high-level of quality.
Working alongside a team of Digital Product Managers, and Developers, your focus will be on coordinating digital project activities, managing resources effectively, and ensuring clear communication across all levels of the organisation. With a keen eye for detail and excellent teamwork skills you will guide all phases of the project lifecycle, from initiation to closure, while mitigating risks and optimising project outcomes.
We are looking for candidates with relevant experience in Digital Project Management, ideally including one or more of; arts, premium brand, consumer media, premium events or equivalent agency experience, with a track record in building and partnering to deliver innovative and successful digital products.
Main Duties
* Responsible for the successful delivery of all digital projects across the Frieze portfolio on time, to budget, and to a high degree of quality
* Create, update and communicate clear and comprehensive project plans and documentation, including but not limited to project initiation documents, gantt charts and timelines, risk registers, requirements and scoping documentation and project budgets
* Establish project teams and steering groups and use appropriate methodologies to ensure regular, clear communication with project stakeholders
* Serve as the primary point of contact for project stakeholders
* Coordinate and lead all project stakeholder meetings, including but not limited to: project kick off meetings, status updates, steering committee meetings, and requirements gathering meetings with business stakeholders
* Report and communicate effectively on the status of live projects to stakeholders across the organisation, including Senior Leadership
* Lead and facilitate project workshops with stakeholders from various teams, as required
* Work closely with the Senior Product Manager and Product Manager to ensure that requirements are clearly understood, and facilitate the writing and documentation of clear and detailed requirements and stories
* Monitor project progress and timelines to ensure delivery on time: Assign tasks, set deadlines, resolve bottlenecks, provide status updates and reports and escalate where required
* Effectively manage project budgets, reporting regularly on project spend to the Director of Digital
* Oversee the project QA process, helping to ensure delivery of stable, high-quality products and outcomes
* Manage relationships and communications with third party agencies and freelance resources to ensure successful project delivery
* Proactively manage project risks, suggesting effective mitigations and escalating to the project steering committee and Director of Digital where required
* Ensure effective and proactive change management throughout the project lifecycle, communicating regularly and effectively with stakeholders to manage expectations
* Help foster a strong appreciation and adherence to proven project management techniques in the department and wider business
* Continually look for ways of improving the project management function, identifying opportunities for efficiencies and streamlining.
You Have These
* Demonstrated ability to manage multiple complex projects simultaneously and to deliver successfully whilst prioritising competing demands
* Leadership and team management skills, including proven experience of leading project teams involving in-house, freelance and third-party resources
* Extensive experience in managing digital project teams, delivering projects on time and within budget.
* Skilled and experienced in Agile and traditional project management (ideally with some recognised qualification in either or both)
* Experienced user of project management and communication software (Atlassian products, Microsoft Project, Sharepoint, Notion etc.)
* Preferential experience includes subscription/paywall digital products, mobile events apps, ticketing/events systems, CRM platforms, premium brands and/or media titles
* Excellent communication skills, both written and verbal; able to work effectively with staff and suppliers at all levels across both technical and non-technical teams
* A strong team player with an adaptable, pragmatic and collaborative attitude to work where team performance and the right outcome for the business are paramount
* Experience in risk management, quality assurance, and change management processes
* Strong analytical, prioritisation, and negotiating skills
* Quick learner with ability and desire to quickly master new technology and systems
* A passion for quality, a deep curiosity about everything and a natural attention to every detail
* A continued desire to learn and self-improve, with a keenness to share experiences
* A deep interest in, and experience of, digital technology and products
* Highly effective at making yourself understood and in understanding others, verbally and in writing, willing and able to discuss technical topics with non-technical colleagues, an ability to effectively engage and influence stakeholders at all levels within the business
* Positive and energetic, comfortable with the occasionally demanding challenges of putting together live events where time pressures are critical
Our Diversity & Inclusion Statement
Frieze unites people in our love of the arts. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we are committed to practicing anti-discrimination including race, gender identity, sexual orientation, and disability, together with artists, writers, and cultural practitioners from all backgrounds. There is still much work to be done to address systemic inequality and discrimination within the arts and culture industry, and we are dedicated to making progress to both within our own organization and the art world at large.