University and College Union have a new opportunity for an IT Technician to join the team.
Reference Number: ITT1
Salary: £50,277p.a (inclusive of London Allowance)
Hours: 35 per week
Contract: Permanent and Full Time
Location: Carlow Street, London NW1 7LH
Closing Date: Monday 9 February at 10.00 am
About Us:
The University and College Union (UCU) represents over 120,000 academics, lecturers, trainers, instructors, researchers, managers, administrators, computer staff, librarians and postgraduates in universities, colleges, prisons, adult education and training organisations across the UK. We also have members in the private sector, for example in private training agencies and language schools, as well as members working on a freelance basis. Students training to teach in post-school education also belong to UCU.
IT Technician - About the role:
UCU is seeking an IT Technician, to join the team at the head office in Carlow Street, London NW1 7LH, on a permanent, full time basis, to work as part of the IT Services team, ensuring the smooth operation and further development of the organisation’s IT systems and services.
IT Technician - Your main duties include:
- Provide IT support (hardware and software) for UCU staff, officers and members by being a first point of contact for IT Helpdesk
- Ensure that network security is maintained through the use of passwords, multi-factor authentication (MFA), software solutions (e.g. Mimecast, FortiGate, Mobile Iron) and physical security measures
- Plan, facilitate and support the use of video-conferencing
- Diagnose faults and arrange appropriate actions to resolve them
- Monitor progress of support calls, reporting and escalating where appropriate
IT Technician – You:
- Experience of working with and supporting video-conferencing equipment.
- Knowledge of IT systems in use; e.g. Microsoft products, including Server and User applications, anti-virus products, mobile security, internet, communications, databases and backup software.
- Knowledge of IT equipment, e.g. PCs, laptops, peripherals, servers, videoconferencing, wireless access points, printers, mobile devices, etc
- Knowledge of Active Directory, group policy and software deployment
- Experience of working within an IT Helpdesk team
- Experience of using Microsoft® applications
Benefits of working for the University and College Union:
- Supportive Family Policies: Embrace family life with enhanced Maternity, Adoption, Paternity, and Shared Parental Leave schemes
- Health and Well-being Support: Access to confidential counselling 24/7 through our Employee Assistance Programme; advice and face-to-face intervention from via our Physiotherapy Advice Line; healthcare assessment
- Flexible Working: Take advantage of our Flexitime scheme, allowing you to tailor your work hours within our Work Life Balance policy
- Financial Assistance: Benefit from being enrolled in the Universities Superannuation Scheme (USS), childcare support, interest-free season ticket loans, and assistance with the cost of eyesight testing and glasses for DSE use
- Training and Development: Elevate your skills with tailored training, developmental support, and over 300 eLearning modules available through our online Training Room
Application Process
UCU requires its employees to work from their office/in the field for at least 60% of their working week. They may apply to work from home for the remaining 40%.
We need your support to make sure our employees come from a variety of backgrounds, so we especially welcome applications from disadvantaged communities. Even if you are not selected, it would be really helpful if you could complete the diversity & inclusion data when you apply for this role, because we can make sure we are encouraging a diverse mixture of candidates to apply.
UCU is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Closing date for applications: Monday 9 February at 10 am.
Interview date: Tuesday 3 March
To submit your application for this exciting IT Technician opportunity, please click ‘Apply’ now