Overview
Customer and Trading Manager - Nightshift
What you’ll be doing
* Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
* Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store
* Making sure that standards are brilliant come morning so we’re ready to serve our customers
* People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Essential Criteria
* A track record of delivering brilliant customer service and coaching colleagues to do the same.
* Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
* Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
* Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
* Has managed employee relations issues, including performance and absence management.
* Desirable - Has worked night shifts in a high-volume, operational environment — you’ve adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out-of-hours trading.
Benefits and Rewards
* Salary will be dependent upon your experience as well as the store size, complexity and location.
* Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
* An annual bonus scheme based on our, and your, performance.
* Free food and hot drinks provided for Colleagues in all our stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension – we’ll match 4-7.5% of your pension contributions.
* Sainsbury’s share scheme – build up an investment at discounted rates.
* Wellbeing support – access to emotional support, counselling, legal and financial advice.
* Colleague networks – link with like-minded people to help fulfil your potential.
* Cycle to Work – opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Inclusive workplace
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide resources to help understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We offer development opportunities, mentorship, training, and career progression pathways, and celebrate diversity through initiatives and events. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Finance and Sales
* Industries: Retail
Locations
* Pinner, England, United Kingdom
* London, England, United Kingdom
* High Wycombe, England, United Kingdom
* Bracknell, England, United Kingdom
* St Albans, England, United Kingdom
* Twickenham, England, United Kingdom
* Woking, England, United Kingdom
* Harrow, England, United Kingdom
* Maidenhead, England, United Kingdom
* Farnborough, England, United Kingdom
* Reading, England, United Kingdom
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