Job Details
Job Title: Online Manager
Location: Gravesend
Employment Type: Full time
Contract Type: Permanent
Shift Pattern: Work Shift: Days
Hours per Week: 45
Salary: Competitive salary plus benefits
Category: Store Management
Closing Date: 21 June 2026
Responsibilities
* Manage the day‑to‑day running of the online operation within the store.
* Keep the team engaged, coordinate vans on the road and ensure customer satisfaction.
* Lead the online shrink agenda by implementing structured processes and making data‑driven decisions.
* Validate picker and driver resource through effective rota planning to achieve picking accuracy.
* Plan and execute all trading activity on the shopfloor, delivering high availability standards, key metrics and KRAs.
* Engage and coach the team to continuously improve routines and processes, fostering a culture of customer service and resilience.
* Respond to customer feedback and audit findings, creating and executing action plans to drive best value offerings.
* Develop talent, support team growth, and create an environment where people feel valued and motivated.
Qualifications
* Experience as Team Leader, Supervisor or Manager in a complex online retail environment.
* Operational knowledge of online retail processes.
* Knowledge of improving availability, picking rate, reducing waste, and managing shrink.
* Experience developing teams and managing change through leadership and building resilience.
* Strong organisational skills and excellent customer service orientation.
* Flexibility to work a range of shifts, including weekends and evenings.
Benefits
* Competitive salary and discretionary bonus scheme.
* Colleague discount – 15% off shopping at Asda from day one.
* Enhanced electric car scheme.
* Free eye test for you and a nominated user.
* Discounted rates on Asda services such as mobile, pharmacy, opticians, personal loan, pet insurance, travel insurance, travel money, tyres, and breakdown cover.
* Access to flexible pay, income tracker, financial coaching, exclusive savings account and more.
* Company pension.
* Wellbeing support: 24/7 virtual GP, 24/7 EAP, counselling, legal, mortgage, cancer and bereavement support.
* Asda Allies Inclusion Networks – fostering inclusion and celebration of differences.
* Excellent parental leave policies, including maternity, adoption, paternity, shared parental, neonatal care, and fertility treatment support.
* Colleague recognition programme.
* Special offers and discounts across a range of services and activities.
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