Assistant Customer Service Manager
Telford
Permanent
£30,000
Monday-Friday – Full time, but hours do fluctuate a little during the year.
This is a fantastic opportunity to join a well-established, highly successful company based in Telford on a permanent basis in a brand-new role as an Assistant Manager in their Customer Service department. This will be a busy hands-on customer service role where you will be taking calls and dealing with customer enquiries in addition to supporting the Customer Service Manager with the day-to-day running of the department.
Responsibilities and duties will include, but not limited to:
* Supporting the Customer Service Manager with helping to manage/supervise the 2-5 staff within the department.
* Reviewing current Customer Service processes, procedures and systems to make them more efficient. As an example, could the volume of calls be reduced by setting up other means of customer contact and are the emails being reviewed and dealt with in the most efficient way.
* Dealing with enquiries via email and telephone. Use technical reference files and installation guides to help to answer queries. Finding additional information from production engineers/quality team/warehouse team where required.
* Dealing with requests for engineers to carry out service visits. Liaising with both the customer and the engineer to coordinate the service visit.
* Taking orders for spare parts via email & telephone...