Customer Service Manager NorthamptonMonday – Friday 37.5 hours Competitive salary based on experienceWe have a great opportunity for a forward thinking, proactive people manager to join a growing and progressive business in Northampton. This is a role that you can really make your own, growing and moulding the service department to achieve maximum efficiency.Key Duties:
* Ensure the smooth running of the service department and assisting both colleagues and team to grow and develop their skills, experience, and maximise their potential.
* Ownership of all elements relating to learning and development across the service division.
* Stay up to date with any regulatory or market changes, and update and roll out relevant training to upskill colleagues.
* Managing customer service within the centre ensuring all concerns are managed and the highest level of service is offered at all times.
* Motivating and managing staff, including responsibility for; staff, monitoring sickness and absence, dealing with disciplinary proceedings, training and recruitment.
* Strategic business planning in order to maximise your areas full business potential.
* Contribute to the overall team success through building effective relationships and delivering targets.
The Ideal Candidate:
1. A natural relationship builder with integrity, reliability, ...