Are you an experienced Customer Service Manager looking for your next career move?
We are delighted to be working exclusively with Zip Pak in Whitby who are a global leader in resealable solutions for the flexible packaging industry. Zip-Pak’s lean, modern, and continuous manufacturing environments produce zippers using high-volume plastic extrusion and they have manufacturing sites in the United States, Europe, and South America.
Would you like to work for a global business with attractive benefits who value their people and support personal development? This could be the job for you!
We are looking for a dynamic and passionate Customer Service Manager who has experience of managing a team, coaching and development along with working to SLA’s and monitoring performance data.
What the Customer Service Manager job involves
1. Training and developing the customer service team to achieve their potential and maintain a high performance.
2. Maintaining and establishing customer pricing and contracts.
3. Partner with the commercial team to support and implement growth strategies.
4. You will manage the accounts of circa 80 customers based around the EU.
5. Maintaining existing business and developing incremental business in existing accounts.
6. Manages retention of customer accounts by proactively reaching out to customers with declining sales to discuss accounts, company ...