Job Description:
We’re recruiting for a high performing Customer Services Manager to help our business to continue to grow and succeed.
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Job Responsibilities:
* Work with the other Managers in store to lead a supportive and performance driven department
* Deliver training to ensure team have the capability and confidence to deliver their role
* Identify and develop talent within the department
* Lead and empower colleagues to always put the customer first and deliver outstanding customer service
* Enable colleagues to work with confidence across various departments
* Ensure resource is planned thoroughly
* Take a leadership role within the store
* Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
* Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
* Ensure market leading availability across the store.
* Build effective relationships with other operating departments
* Listen and respond to our customers feedback and react accordingly
Job Requirements:
* You must be adaptable to change, whilst being able to challenge effectively
* As a Manager, you will actively listen to and respond effectively to customers and colleagues
* Experience of managing a team in a fast paced environment
* You will need to be a great communicator who can share knowledge, experience and best practices
* You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
Job Details:
Company:Morrisons
Vacancy Type: Full Time
Job Location:London, England
Application Deadline: N/A
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