Customer Services Manager @ Rewards Platform / Health Tech App Company I'm working a super exciting Health Tech App that incentivises and supports healthy living through their rewards platform. Its App allows employees to unlocked incentives by achieving health goals that they can then spend on everything from gym memberships, to holidays to Peleton bikes !! Role:The customer services manager will supporting SME and enterprise customers, ensuring the overall success of the company. Designing and building the Customer Services departmentImplementing the right tools to support the departmentTicketing, AI chatbots, knowledge base for FAQs etcEstablishing policies, procedures & processesImplementing industry standard KPIs of which to measure successSetting customer satisfaction targets and working with the team to meet targets consistentlyWorking with customers to understand their support needsDesigning and implementing best practices to support fast global scaleOn-boarding, training and managing the customer service teamImplement the right framework, understanding of ITIL or similar an advantageWork with commercial team to create service levels agreements and then put monitoring in to measure and report ExperienceOver 4 + years of customer service experienceWorking in a fast-paced, high growth environmentIdeally with experience working with technology based or App businessesExperience managing customer service teams & outsourcingExamples of designing and implementing policies and proceduresExperience working in a scaled or high growth businessFluency in English Apply now: You can apply for this role now by sending us your CV or by calling us now!James EverettManager - Martech & SaaS0770100838802037639757 We recruit for a variety of opportunities in Digital so feel free to get in touch with us to find out how we can help you. You can learn more about me by looking me up on LinkedIn. Search for Name.https://uk.linkedin.com/pub/james-everett/49/24b/212Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.