Role Purpose The is a Management role with a responsibility to ensure that the organisation is managed and supported with the provision of effective quality guidance and support and that also takes responsibility for the effective maintenance and continuous improvement of the company’s business management system (BMS). Key Areas of Responsibility Lead and monitor the Company continual improvement processes and performanceReporting on performance and support of the continual development of the Quality and Business Management System for Company operations To ensure effective management of designated Quality management and document control personnel To manage and supervise operational Quality support required for projects and worksitesTo manage the relevant support to the Commercial tendering and bid process To manage the Company accreditation processes for the Management SystemTo manage the control of documentation and to ensure accurate and timely document control services to the Company for governance and project activities To liaise with relevant Authorities and external Stakeholders with regards to Quality mattersTo continually promote and present the Quality culture and values of at departmental, project and Client levelTo manage the production and implementation of the Company internal and third party audit program To bring to the attention of the Managing Director / Senior Management Team any deficiencies or urgent matters relating to compliance Primary point of contact for Quality matters with all internal and external organisations Key Tasks Quality ManagementTo manage quality support, assistance and processes to the Company internal and external stakeholdersTo manage quality content of the Management System and support of Company accreditationsTo manage and co-ordinate Company NCR’s To manage and co-ordinate Company MOC’sTo manage and lead the Company audit schedule and co-ordination of deliveryTo manage and lead quality participation and deliverables for projectsTo provide quality support and guidance for Commercial pre-qualification and tendersTo provide quality support and guidance for Supplier / Supply Chain selection and monitoringOperational / Project SupportProvision of operational guidance relating to QA/QC requirements during tender, contractual, installation and construction phasesManagement and co-ordination of requirements to the Commercial tendering / bid process, ensuring all QA/QC information is accurately reviewed and submitted Management, co-ordination, implementation and maintenance of all project QA/QC documentation in accordance with the QA/QC Management Systems and Client specific requirements Manage and lead the internal and supply chain audit processes Manage and lead the external accreditation audit process in relation to ISO standards and Company accreditations, such as AchillesManage and lead the internal audit process, conducting specific audits as requiredProduction of clear and concise audit reports and overseeing that corrective actions are effectively allocated for close out Attendance at project specific operational and Lessons Learnt meetings both internal and external to ensure QA/QC issues are suitably addressed Manage and lead the process for identification, recording, investigation and follow-up of QA/QC related issues Development and participation with the improvement of systems and processes where QA/QC deficiencies have been identified To aid the realisation of Company QA/QC performance targets and objectivesTo advise on any statutory / mandatory quality related training requirementsCompliance / Monitoring & ControlManage and co-ordination of corrective action processes with Third Parties as a result of Client complaints / NCR’s Co-ordination of MOC process for internal and external instructed changeManage and distribution of QA/QC performance data to the Senior Management Team To monitor and advise / report on areas of non-compliance or non-adherence to legislation, standards or adherence to the Senior Management System Manage the distribution of QA/QC performance statistics to relevant Stakeholders Oversee in conjunction with Department / Location Managers that worksites and offices are in adherence with the QA/QCQ Management System and local / national QA/QC legislation and standards To ensure that all QA/QC actions are suitably registered, monitored and closed out in timely mannerGeneralTo support and coach other staff members fulfilling quality related functions To conduct performance appraisals and set clear objectives with direct reports To promote awareness and understanding of QA/QC matters throughout the organisationKey Measurables Ensure that the appropriate processes, procedures and standards required to establish, maintain and develop the Business Management Management Systems are in place Current legislation and standards are applied to company are known and reviewed to ensure organisational complianceProduction of accurate data for inclusion within relevant QA/QC performance reportsSuccessful completion of key tasks and objectives within appropriate timescalesKey Behaviours Enthusiasm and passion for developing a first rate Business Management SystemGood organisational and communication skillsAttention to detailAbility to listen and engage in constructive dialogueDecisiveInfluencingLeadership skillsEducation and Qualifications Specific to Role Essential QualificationsRecognised Quality qualification IRQA Certified Lead Auditor Member of CQIDemonstrable Experience Specific to Role Industry experience, particularly trenching and subsea cable installationDemonstrable managerial skills at a management levelExperience and understanding of Business Management Systems, Legislation, Quality Standards, Risk Management, Auditing, Inspection, Knowledge of commercial processes and contractual documents Skilled with all Microsoft Office Packages