Job Description
A great opportunity has arisen for a Quality & Warranty Manager to join a leading power supply company.
Key Responsibilities:
* Develop, implement, and maintain QMS (e.g. CAQ, APQP, PDM)
* Ensure compliance with ISO9001 and industry standards
* Lead internal/external audits, inspections, and corrective actions
* Analyse quality data to identify trends, root causes, and improvements
* Work cross-functionally with production, engineering, and suppliers
* Act as main customer contact for technical queries and warranty claims
* Manage full lifecycle of complaints from intake to closure
* Assess warranty claims in line with policy
* Coordinate investigations and draft technical responses
* Ensure corrective actions are implemented and effective
* Maintain accurate reporting (cost of quality, complaint metrics, etc.)
* Attend customer/site meetings as required
* Drive CI initiatives across quality and aftersales
* Use customer feedback and performance data to improve processes
* Lead cross-functional projects to reduce defects, returns, and inefficiencies
Beneficial Skills / Qualifications:
* Proven leadership experience
* Background in Quality / Aftersales / Customer Support within manufacturing
* Experience working with transformers / switchgear / power supply
* Strong knowledge of QMS tools (CAQ, APQP, PDM)
* Six Sigma / Lean / TQM certification
* Expert knowledge of ISO standards and compliance
* Strong communication and stakeholder management skills
* Analytical, organised, and hands-on problem-solver
* ERP/MRP experience (MS Dynamics desirable)
* Full UK driving licence
Additional Details:
* Competitive salary (DOE)
* 37.5 hours per week
* 33 days holiday (incl. bank holidays)
* Profit share scheme
* Private healthcare + cash plan
* Pension, life insurance (3x salary)
* EV/bike salary sacrifice scheme
* On-site parking
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